Refund & Cancellation Policy
Effective Date: 21 April 2026
Last Updated: 21 April 2026
This Refund & Cancellation Policy applies to orders placed on the Pizza Virus website, operated by
Cloud Pakasala Private Limited.
1. Order Cancellation
- Orders can only be cancelled before preparation has started
- Once the order is accepted and preparation begins, cancellation may not be possible
- To request cancellation, contact us immediately using the details below
2. Refund Policy
Refunds will be processed under the following conditions:
a. Failed Transactions
- If your payment is deducted but the order is not confirmed, the full amount will be refunded
b. Incorrect or Missing Items
- If you receive the wrong order or items are missing, you are eligible for a refund or
replacement
c. Order Not Delivered
- If your order is not delivered due to reasons attributable to us, a full refund will be issued
3. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Incorrect address or contact details provided by the customer
- Failed delivery attempts due to customer unavailability
- Minor delays in delivery due to traffic, weather, or unforeseen circumstances
- Change of mind after order confirmation
4. Refund Process
- Approved refunds will be processed to the original payment method
- Refunds may take 5–7 business days to reflect, depending on your bank or payment provider
5. Contact for Support
Pizza Virus
(Operated by Cloud Pakasala Private Limited)
Phone: +91 76960 07447
Email: info@pizzavirus.com
6. Policy Updates
We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be
reflected with an updated "Last Updated" date.
Last Updated On: 21 April 2026
