Delivery Policy

Effective Date: 21 April 2026

Last Updated: 21 April 2026

This Delivery Policy applies to all orders placed on the Pizza Virus website, operated by Cloud Pakasala Private Limited.

1. Delivery Areas

• We currently deliver to selected locations within our serviceable areas
• Delivery availability depends on your location and may vary over time
• Orders can only be placed for addresses within our delivery radius

2. Delivery Time

• Estimated delivery time is typically 30–60 minutes
• Delivery time may vary depending on:
  • Order volume
  • Traffic conditions
  • Weather conditions
  • Distance from the outlet
• During peak hours or special occasions, delivery times may be longer

3. Delivery Charges

• Delivery charges, if applicable, will be displayed at checkout before payment
• Charges may vary based on distance and order value

4. Order Processing

• Orders are processed immediately after confirmation
• Once preparation begins, orders cannot be modified or cancelled

5. Delivery Attempts

• Our delivery partner will attempt to contact you at the provided phone number
• If you are unavailable or unreachable, the order may be marked as failed delivery
• In such cases, refunds may not be applicable

6. Contactless Delivery

• We may offer contactless delivery upon request
• Customers are requested to cooperate with delivery instructions for smooth service

7. Delays & Exceptions

While we aim to deliver on time, delays may occur due to:

• High demand or peak hours
• Weather conditions
• Traffic or unforeseen circumstances

Pizza Virus shall not be held liable for delays caused by such external factors.

8. Order Issues

If you face any issues with your delivery:

• Incorrect items
• Missing items
• Order not received

Please contact us immediately so we can assist you.

9. Contact Us

Pizza Virus
(Operated by Cloud Pakasala Private Limited)
Phone: +91 76960 07447
Email: info@pizzavirus.com